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Tag: luxurytours

The History of Hawaiʻi’s Famous Kona Coffee Beans

IHG blog on the history of the Kona Coffee Beans.  Join us on our Coffee, Cloud Forest & Brewery tour where we visit the Mountain Thunder Coffee Plantation which offers tours, tastings and a gift shop. Back in 1828, Samuel Reverend Ruggles planted the very first coffee tree in the Kona District of Kailua-Kona, watching […]

12 Easy Hikes To Add To Your Outdoor Bucket List In Hawaiʻi

Megan Shute for Only In Your State on 12 Hawaiʻian hikes to add to your bucket. list.  Our Volcano Explorer tour visits the crown jewel of the Big Island, Hawaiʻi Volcanoes National Park and Thurston Lava Tube. The Hawaiʻian Islands are home to some of the world’s best hiking – but not everyone is experienced […]

VOLCANOES NATIONAL PARK

Jeanette Foster on the Volcanoes National Park for Aloha Visitors Guide.  The best way to see the Hawaiʻi Volcanoes National Park is on one of our amazing volcano tours.  Travel to it in luxury and comfort. Don’t leave the Big Island without seeing the “Greatest Show on Earth” the erupting Kilauea volcano, in the Hawaiʻi […]

How to Choose Hiking Boots

REI tells you everything you need to know on how to choose hiking boots.  Our Volcano Hiking Adventure tour is our most active luxury tour including stops at Hawaiʻi Volcanoes National Park and Thurston Lava Tube. Choosing the right hiking boots is a matchmaking process. Your dream hiking boots need to sync with how and […]

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KAILANI TOURS HAWAII | 808.938.4057 | [email protected] | 74-555 Honokohau St, Ste. B8, Kailua-Kona, HI 96740

Great Tour Guarantee

At Kailani Tours, our top priority is delivering unforgettable Big Island experiences. We’re confident that you’ll find our tours enriching and well worth your time. If for any reason you feel otherwise, please tell us. We’ll make it right, whether that means inviting you on another tour, issuing a refund, or providing a voucher for a future visit. Your time is precious, and we’re honored that you choose to spend it exploring the Big Island with us.

Here’s what we cannot guarantee:

You will see active lava flows

Mother Nature has her own schedule, and while we wish we could promise a spectacular lava show, it’s truly up to the forces of the earth.

You’ll have full access to every part of the parks.

Volcano National Park areas are subject to closures based on safety assessments by park officials. As always, safety is our top priority and we can easily adapt our itinerary to make sure you get the best experience possible.

You’ll experience perfect weather

The Big Island’s weather can be as unpredictable as it is beautiful. We can’t guarantee sunshine and clear skies every day, but the dynamic weather is part of the island’s charm.

We value your decision to discover the Big Island with us, and we’re committed to making your tour a highlight of your Hawaii visit.

FREE CANCELLATIONS

With Trip Protection (Highly Recommended)

For a small fee (15%), Trip Protection allows you to cancel or reschedule your tour at any time – for any reason – up to 1 hour prior to trip departure. You will be reimbursed for the FULL amount of each ticket, less the cost of trip protection and processing fees. 

You may opt in or opt out of Trip Protection at the time of booking, either online or over the phone.

Without Trip Protection

You may cancel or reschedule your tour up to 48 hours before your tour’s scheduled departure to avoid fees or penalties. 

Refunds are not possible within 48 hours of your tour’s departure time, however, we will make every effort to accommodate rescheduling your booking to another date, if you so desire.

Please Note: Our tours operate rain or shine, though itineraries may be adjusted in response to severe weather conditions. Access to certain parts of Hawaiʻi Volcanoes National Park, including during events like active lava flows or eruptions, may be restricted or closed by park officials without notice. In such cases, Kailani Tours does not offer partial refunds for any part of the tour affected by these restrictions.

With our vast experience navigating these occasional closures, you can trust that we will make the absolute most of your day with us, no matter the conditions.

Lowest Price Guarantee

We guarantee the absolute lowest price on all experiences we sell. If you find the same product cheaper within three days of booking or while you’re in your destination, we’ll refund the difference.

It’s Easy To Do: 

Gather your information

Assemble your Kailani Tours receipt and the proof of the lower price you found.

Send it to us

Email [email protected] with the documents, your name, and your home address. 

We’ll review 

We’ll examine your materials and get in touch as soon as we can. 

Receive your refund 

If everything checks out, we’ll refund you the difference between the two prices.